Legal
Privacy
Policy.
Last updated: April 20, 2026
We believe privacy is a right, not a feature. Here's exactly how we collect, use, and protect your data — in plain language.
This policy applies to all visitors, clients, and end-users who interact with Karousel Studios' website and AI voice agent services. Our services are designed for businesses, not consumers directly, but we take the privacy of all individuals seriously.
1. Overview
Karousel Studios, LLC ("Karousel Studios," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at karouselstudios.com, engage with our AI voice agent services, or otherwise interact with us.By accessing our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide when you:• Fill out our contact or inquiry forms (name, email, phone number, business name, business type, and any message content)• Book a strategy call via our calendar scheduling tool• Communicate with us via email, phone, or any messaging platform• Enter into a service agreement with us
2.2 Information Collected Automatically
When you access our website, we automatically collect certain technical information, including:• IP address and approximate geographic location (city/region level)• Browser type, version, and language preferences• Device type and operating system• Pages visited, time spent on pages, and navigation paths• Referring URLs and exit pages• Date and time of access• Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third-Party Integrations
Our AI voice agent platform integrates with third-party tools to deliver our services. As part of this, we may receive information from:• Voice and telephony platforms (e.g., call metadata, recording timestamps, transcripts)• Calendar and scheduling software (e.g., Cal.com) — appointment data, availability preferences• CRM and business management platforms — customer interaction records• Payment processors — billing details (we do not store full card numbers)• Analytics providers — aggregated usage and performance data
2.4 Call and Voice Data
A core component of our service involves AI-powered voice agents. In the course of providing this service:• Phone calls handled by our AI agents may be recorded and transcribed with appropriate notice given to callers as required by applicable law• Call metadata (duration, timestamps, caller ID) is logged for service delivery, quality assurance, and billing purposes• Voice transcripts may be retained to improve AI model accuracy and service quality• You are responsible for ensuring your end customers receive legally required disclosures about call recording in your jurisdiction
3. How We Use Your Information
We use the information we collect to:• Deliver, operate, and improve our AI voice agent services• Respond to inquiries, support requests, and service communications• Process payments and manage billing relationships• Schedule and fulfill strategy calls and onboarding sessions• Send transactional communications (service updates, alerts, invoices)• Send marketing communications where you have consented or where permitted by law• Analyze usage trends and optimize the performance of our platform• Train and improve our AI models using anonymized or aggregated data• Comply with legal obligations and enforce our agreements• Protect against fraud, unauthorized access, and other security threats
4. Legal Basis for Processing (GDPR / International Users)
For users located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, we process your personal data based on the following legal grounds:• Contract Performance: Processing necessary to deliver our services under a service agreement with you• Legitimate Interests: Processing for analytics, fraud prevention, and service improvement, where our interests do not override your rights• Consent: Where you have explicitly opted in (e.g., marketing communications, non-essential cookies)• Legal Obligation: Processing required to comply with applicable laws and regulationsYou have the right to withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:• Active account data: Retained for the duration of the service relationship plus a reasonable period after termination• Call recordings and transcripts: Retained for up to 12 months unless a longer period is required by the client or applicable law• Financial and billing records: Retained for 7 years in compliance with accounting and tax regulations• Marketing opt-in records: Retained until you unsubscribe or withdraw consent• Website analytics data: Retained in anonymized or aggregated form for up to 24 monthsWhen data is no longer needed, we securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:Right to Access: Request a copy of the personal information we hold about you.Right to Rectification: Request that we correct inaccurate or incomplete information.Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data, subject to legal exceptions.Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.Right to Data Portability: Receive your personal data in a structured, machine-readable format.Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.California Residents (CCPA/CPRA): You have the right to know what personal information is collected, the right to delete, the right to opt out of "sale" or "sharing" of personal information, and the right to non-discrimination for exercising your rights.Texas Residents (TDPSA): You have additional rights including the right to appeal our decisions regarding your personal data requests.To exercise any of these rights, please contact us at: thapaprabesh799@gmail.comWe will respond within 30 days (or 45 days where an extension is permitted).
9. Data Security
We implement industry-standard technical and organizational security measures to protect your information, including:• Encryption of data in transit using TLS/SSL• Encryption of sensitive data at rest• Access controls and role-based permissions for our team• Regular security assessments and monitoring• Vendor security evaluations and data processing agreementsNo method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a breach that affects your rights, we will notify you as required by applicable law.
10. Children's Privacy
Our services are not directed to children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without verifiable parental consent, we will take steps to delete such information promptly.If you believe we may have inadvertently collected information from a child, please contact us at thapaprabesh799@gmail.com.
11. International Data Transfers
Karousel Studios is based in the United States. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate.For transfers from the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognized transfer mechanisms.
12. Third-Party Links & Services
Our website and services may contain links to third-party websites or integrate with third-party services (e.g., scheduling tools, payment processors). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a prominent notice on our website.Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:Karousel Studios, LLCEmail: thapaprabesh799@gmail.comWebsite: karouselstudios.com/contactFor GDPR-related inquiries, you may also lodge a complaint with your local data protection authority.
Still have questions?
We're happy to walk you through our data practices. Reach out any time.