Legal

Terms of
Service.

Last updated: April 20, 2026

These terms govern your use of Karousel Studios' AI voice agent services. Please read them carefully — they matter.

Important: By using our services, you agree to be bound by these Terms. If you are using our services on behalf of a business, you represent that you have authority to bind that business. These Terms include a mandatory arbitration clause and class action waiver — please review Section 14.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Karousel Studios, LLC ("Karousel Studios," "we," "our," or "us") governing your access to and use of our website at karouselstudios.com and all related AI voice agent services, software, integrations, and support (collectively, the "Services").By accessing our website, signing up for our Services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of our Services.If you are accessing the Services on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms.

2. Description of Services

Karousel Studios provides custom AI voice automation solutions for local businesses, including but not limited to:• AI-powered virtual receptionists and phone answering agents• Automated appointment booking and calendar integration• Customer inquiry handling and lead qualification• Front-desk automation and call routing• CRM integration and call transcription• Ongoing AI agent configuration, monitoring, and optimizationOur Services are designed for business-to-business (B2B) engagements. We are not a consumer-facing product. The specific scope of services for each client is set forth in a separate Statement of Work (SOW) or service agreement.

3. Accounts & Eligibility

To access our Services, you must:• Be at least 18 years of age and legally capable of entering into contracts in your jurisdiction• Operate a legitimate business or be an authorized representative of a business• Provide accurate, complete, and current information during the onboarding process• Maintain the security and confidentiality of any credentials we provideYou are responsible for all activity that occurs under your account. You agree to notify us immediately at thapaprabesh799@gmail.com of any unauthorized use or security breach.We reserve the right to suspend or terminate accounts that we believe violate these Terms or are used for unlawful purposes.

4. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not use our Services:Prohibited Uses:• To engage in any activity that violates federal, state, local, or international laws or regulations• To transmit, store, or process any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable• To impersonate any person or entity or misrepresent your affiliation with any person or entity• To collect or harvest personal information about third parties without their consent• To conduct automated robocalling campaigns that violate the Telephone Consumer Protection Act (TCPA) or similar laws• To use our AI agents to deceive callers by falsely claiming to be a human when directly and sincerely asked• To transmit spam, phishing messages, or unsolicited commercial communications• To attempt to gain unauthorized access to our systems, networks, or data• To reverse engineer, decompile, or disassemble any portion of our platform or AI models• To resell, sublicense, or redistribute our Services without our written consentResponsible AI Use:You acknowledge that our AI voice agents are AI-powered tools. You agree to:• Ensure appropriate disclosures are made to end-callers as required by applicable law (e.g., California AB 302 and similar statutes)• Not use our agents to conduct deceptive or manipulative communications• Monitor agent performance and promptly report issues that could harm end-users

5. Payment Terms & Billing

Pricing: Service fees are as outlined in your signed service agreement or Statement of Work (SOW). We reserve the right to update pricing with 30 days' written notice.Billing Cycle: Unless otherwise agreed, services are billed on a monthly basis in advance. Setup fees and one-time charges are due upon execution of the service agreement.Payment Methods: We accept major credit cards and ACH bank transfers. All payments are processed through our secure third-party payment processor.Late Payments: Invoices not paid within 15 days of the due date may incur a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend services for accounts with overdue balances.Taxes: You are responsible for all applicable sales, use, and other taxes arising from your use of our Services.Refunds: Setup fees are non-refundable. Monthly service fees paid in advance are non-refundable for the current billing period. Refund requests for exceptional circumstances will be reviewed at our sole discretion.Disputes: You must notify us of any billing disputes within 30 days of the invoice date. Undisputed amounts must be paid in full.

6. Intellectual Property

6.1 Our Intellectual Property

All content, software, technology, AI models, workflows, templates, visual design, branding, and documentation provided by Karousel Studios are and remain our exclusive property or that of our licensors. Our platform is protected by copyright, trade secret, trademark, and other intellectual property laws.You are granted a limited, non-exclusive, non-transferable, revocable license to use our Services solely for your internal business purposes and in accordance with these Terms. This license does not grant you any right to copy, modify, distribute, sell, or exploit any part of our platform.

6.2 Your Data & Content

You retain all ownership rights to your business data, customer data, and content that you provide to us in connection with your use of the Services ("Client Data"). By providing Client Data, you grant us a limited license to process, store, and use it solely to provide and improve the Services.You represent and warrant that you have all necessary rights and permissions to provide Client Data to us and that its use by us will not infringe any third-party rights.

6.3 Feedback

If you provide us with feedback, suggestions, or ideas about our Services, you grant us a royalty-free, irrevocable, worldwide license to use, incorporate, and commercialize such feedback without any obligation to you.

7. Confidentiality

Each party agrees to keep confidential any non-public, proprietary, or sensitive information of the other party that is disclosed in connection with these Terms and the Services ("Confidential Information"), including but not limited to business strategies, pricing, customer data, technical specifications, and AI model details.Neither party will disclose the other's Confidential Information to third parties without prior written consent, except to employees or contractors who need to know such information to perform obligations under these Terms and who are bound by confidentiality obligations no less protective than those herein.Obligations of confidentiality do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was independently developed without reference to the Confidential Information; or (c) is required to be disclosed by law or court order, provided that the disclosing party is given prompt notice.

8. Voice & Call Recording Compliance

Our AI voice agent services involve automated telephony. You bear full legal responsibility for ensuring compliance with all applicable telecommunications and recording laws as they apply to your use of our Services, including:TCPA Compliance: The Telephone Consumer Protection Act regulates automated calling and texting. You agree to obtain all required consents before initiating automated calls using our platform.Call Recording Laws: Many U.S. states and other jurisdictions require one-party or all-party consent for call recording. You are responsible for ensuring that any calls handled by our AI agents are legally recorded, including providing required disclosures to callers.CIPA / State Laws: California and other states have their own wiretapping and privacy statutes. As a client operating in specific jurisdictions, you must ensure compliance with those laws.International Compliance: If you serve customers outside the United States, you are responsible for compliance with applicable foreign telecommunications laws including but not limited to GDPR requirements related to voice data.We will provide reasonable technical assistance to help you implement appropriate disclosures, but legal compliance responsibility rests solely with you.

9. Data Processing

To the extent that our Services involve the processing of personal data of your customers or employees on your behalf, we act as a data processor (or sub-processor) and you act as the data controller under applicable privacy laws.We will:• Process personal data only in accordance with your documented instructions and these Terms• Implement appropriate technical and organizational security measures• Assist you in fulfilling data subject rights requests as appropriate• Delete or return personal data upon termination of the service relationshipA Data Processing Agreement (DPA) is available upon request and may be required for clients subject to GDPR or similar regulations. Please contact thapaprabesh799@gmail.com.

10. Disclaimers & Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION.We do not warrant that:• The Services will meet your specific requirements• The Services will be uninterrupted, timely, secure, or error-free• The AI agents will achieve any specific call handling accuracy rate• Any errors will be correctedAI-generated responses are probabilistic in nature and may occasionally produce inaccurate or unexpected outputs. You agree to implement appropriate oversight mechanisms.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:Cap on Liability: Karousel Studios' total cumulative liability to you for any claims arising out of or related to these Terms or the Services shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.Exclusion of Consequential Damages: In no event shall Karousel Studios be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, customers, data, or business opportunities, even if we have been advised of the possibility of such damages.Exceptions: Some jurisdictions do not allow the limitation or exclusion of certain damages. In such cases, our liability will be limited to the maximum extent permitted by law.These limitations reflect a reasonable allocation of risk and form an essential basis of the agreement between us.

12. Indemnification

You agree to indemnify, defend, and hold harmless Karousel Studios and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to:• Your violation of these Terms• Your violation of any applicable law or regulation, including telecommunications and recording laws• Your use of the Services in an unlawful or unauthorized manner• Your Client Data or content infringing any third-party rights• Any dispute between you and your customers or end-users• Any misrepresentation made by your AI agents to end-callers due to improper configuration by you

13. Term & Termination

Term: These Terms remain in effect from the date you first access our Services until terminated by either party.Termination by You: You may terminate your service agreement by providing 30 days' written notice. You remain responsible for all fees accrued prior to the effective termination date.Termination by Us: We may suspend or terminate your access to the Services immediately and without notice if:• You materially breach these Terms and fail to cure such breach within 10 days of written notice• You use the Services in a manner that poses legal, reputational, or security risk to us or others• You become insolvent or file for bankruptcy• We are required to do so by lawEffect of Termination: Upon termination, your right to access and use the Services ceases immediately. We will make Client Data available for export for 30 days post-termination and will thereafter delete it in accordance with our data retention policy.Sections 6, 7, 11, 12, 14, and 15 will survive termination of these Terms.

14. Dispute Resolution & Governing Law

Governing Law: These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict of law principles.Informal Resolution: Before initiating any formal proceedings, you agree to first contact us at thapaprabesh799@gmail.com to attempt to resolve the dispute informally. We will have 30 days to respond and attempt a resolution.Binding Arbitration: If informal resolution fails, any dispute arising from or relating to these Terms or the Services shall be resolved by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules. Arbitration proceedings will be conducted in Dallas, Texas, or remotely by mutual agreement. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.Class Action Waiver: YOU AND KAROUSEL STUDIOS EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. All disputes must be brought in your individual capacity.Exceptions: Either party may seek emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.Small Claims: Either party may bring claims in small claims court if the dispute qualifies and such court has jurisdiction.

15. General Provisions

Entire Agreement: These Terms, together with any signed service agreement, Statement of Work, and our Privacy Policy, constitute the entire agreement between you and Karousel Studios regarding the Services, and supersede all prior or contemporaneous agreements.Amendments: We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or website notice. Your continued use after changes take effect constitutes acceptance.Severability: If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.Assignment: You may not assign these Terms or your rights and obligations hereunder without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.Force Majeure: Neither party will be liable for delays or failures in performance caused by circumstances beyond their reasonable control, including natural disasters, acts of government, power failures, internet disruptions, or third-party platform outages.Notices: All legal notices under these Terms must be sent to thapaprabesh799@gmail.com (for notices to us) or to the email address associated with your account (for notices to you).No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.

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